Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Our delivery partner will come to your doorstep to collect your product. Please do not post it yourself to our registered business address.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your approved refund will be credited into original payment method within 2-5 business working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at (support@embroideryroomz.com).
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for some item, send us an email at (info@embroideryroomz.com).
Shipping returns
Our delivery partner will come and collect the item from your doorstep.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The cost of returning your item will be Rs. 200 per product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Payment Method
Cash on delivery.
Online payment provider if applicable at the checkout
Shipping Policy
At Embroidery Roomz we are committed to delivering your favorite bedsheets, sofa backs, sofa covers, and towels to your doorstep in a safe and timely manner. Please read our shipping policy to understand how we process and deliver your orders.
Order Processing
Orders are processed within 24 hours of successful payment confirmation (excluding Sundays and public holidays).
During festive seasons or promotional sales, processing times may be slightly longer.
Shipping Methods & Delivery Timelines
We ship across all regions in India through reliable courier partners.
Estimated delivery timelines:
Within City: [4 days]
Within State/Region: [5 days]
Please note that these are estimates; actual delivery time may vary due to courier delays, weather, or unforeseen events.
Shipping Charges
Standard shipping charges (if any) will be displayed at checkout.
Free shipping is offered on all our items
Any applicable taxes, duties, or handling charges will be mentioned clearly before checkout.
Tracking Your Order
Once shipped, you will receive an email/WhatsApp/SMS with your tracking ID and courier details.
You can track your order on our website or through the courier partner’s website.
Incorrect Address / Failed Delivery
Please ensure the delivery address and contact details provided at checkout are correct.
We are not responsible for failed deliveries due to incorrect or incomplete information.
If the package is returned due to incorrect address or failed delivery attempts, reshipping charges will apply.
Delays
While we strive for timely delivery, certain delays may occur due to:
Festive season (e.g., Durga Puja, Diwali, etc.)
Courier/logistics issues
Weather conditions
Local restrictions or strikes
We will keep you updated in such cases.
International Shipping (if applicable)
International shipping timelines and charges vary based on destination.
Customs duties, import taxes, or additional fees are the responsibility of the buyer.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 7 days with photos of the packaging and product.
In case of lost shipments, we will coordinate with the courier to resolve the issue or provide a replacement/refund in the original payment method (if applicable) in 2- 5 business working days
Contact Us
For any shipping-related queries, reach out to us:
